Standard Terms & Conditions
Standard Terms and Conditions (T&Cs) for orders placed online at www.simonerocha.com
We would like to familiarise you below with our standard terms and conditions, which govern how we process and settle your purchases.
The offers on our website Simone Rocha are directed exclusively at consumers who conclude the purchase for a purpose that cannot be attributed to their commercial or professional activity.
The www.simonerocha.com website offers Simone Rocha products "the Products" for sale.
1. Formation of contract and delivery of merchandise
1.1 By placing an order you confirm to purchase for private purposes exclusively.
1.2 For orders placed online at www.simonerocha.com we enter into English language contracts only. When you order the Product, your contract is with SR Studio 93 Limited or in the case of orders from Wooster St, New York your contract is with Simone Rocha Retail Limited.
1.3 By clicking on "Buy now", you are placing a binding order for the items in your shopping cart. Once you have submitted your order, we will immediately send you an e-mail confirmation of your order. A binding contract is formed when you receive the order confirmation from us. Please note that items ordered by advanced payment (reserved) will be dispatched as soon as we receive payment of the full purchase price and any shipping costs. We therefore ask you to transfer the purchase price immediately after receiving the order confirmation.
1.4 You consent to the assignment of the seller's claims for payment of the purchase price to third parties where applicable.
1.5 Please note that, by way of exception, we are under no obligation to deliver your order if our suppliers fail to deliver stock correctly or on time. For this exception to apply, we must not be legally responsible for the merchandise being unavailable, and we must have notified you of the situation without undue delay. If merchandise is unavailable, we will refund any payments made by you without undue delay.
1.6 We do not assume the risk of having to procure ordered merchandise elsewhere (procurement risk). This applies also to orders for generic goods (where only the type and features of the goods are described). We are obliged only to make deliveries from our available stock. Where we make deliveries of goods from our available stock, the goods provided will be consistent with the order made by you. We deliver worldwide. Where time periods are expressed in working days, we understand working days to mean all of the days between Monday and Friday inclusive, but not public holidays.
1.7 We inform you about the delivery time on each product detail page as well as before you place an order.
2. Prices, shipping costs and express delivery
2.1 The prices set out in the offer as at the date on which the order is placed shall apply. The stated prices are final prices (totals), in other words they include UK value added tax (or other local VAT where appropriate) at the applicable statutory rate. The merchandise remains our property until full payment of the purchase price.
2.2 We assume the costs of shipping for all orders to be delivered in the UK with a minimum order basket value of £300. UK deliveries below this value will attract flat rate £15 delivery charges.
2.3 Duty, shipping costs and VAT may be charged directly to you by the shipping company for shipments outside of the EU. These costs are your sole responsibility. Prices for shipments in the EU will be inclusive of local taxes and duty charges.
3.1 We generally accept the following payment methods: credit card, google pay and apple pay. We reserve the right not to accept certain payment methods for a given order and to refer to other payment methods. You are responsible for any costs associated with money transactions.
3.2 In the case of credit card purchases, your card will be verified at check out and will be charged once your order has been confirmed by our fulfilment team.
3.3 You consent to receiving invoices and credits solely in electronic form.
4. Promotional vouchers and their redemption
4.1 Promotional vouchers are vouchers that cannot be purchased but are given out during advertising campaigns and are valid for a certain period of time.
4.2 Promotional vouchers can be redeemed once only in connection with an order, and only within the specified period. Certain product may be excluded from the promotion. Promotional vouchers may not be used to purchase gift vouchers. Please note that a minimum order value may apply to the use of promotional vouchers.
4.3 The value of the merchandise must equal or exceed the value of the promotional voucher. If the voucher does not cover the value of the merchandise, the difference can be paid using any of the accepted payment methods. The value of promotional vouchers will not be paid out in cash, nor will it accrue interest. Promotional vouchers will not be refunded if all or some of the merchandise is returned.
4.4 Promotional vouchers can only be redeemed before the ordering process is complete. It is not possible to apply vouchers retrospectively. Promotional vouchers may not be transferred to third parties. Unless we have agreed otherwise, it is not possible to combine multiple promotional vouchers.
4.5 If you used a promotional voucher when making your purchase and, as a result of revocation by you, the total value of your order is less than or equal to the value of the promotional voucher, we reserve the right to charge you the original price for the merchandise you retain.
5. Gift vouchers and their redemption
5.1 Gift vouchers are vouchers that can be purchased. They may not be used to buy additional gift vouchers. If the value of a gift voucher is not enough to cover the order, the difference can be paid using any of the accepted payment methods.
5.2 Gift vouchers can only be redeemed and credits applied prior to completing your order. The value of gift vouchers will not be paid out in cash, nor will it accrue interest.
6. Option to return merchandise up to 14 days after receipt
6.1 Without prejudice to your statutory rights, we offer you the option of returning merchandise within 14 days of you receiving them.
6.2 If you are returning Product, you can return the Product in person to our store in Mount Street, London or Wooster St, New York.
6.3 All returns require a Return Authorisation Number and returns without a Return Authorisation Number will not be accepted. Please contact the store your order has been shipped from at email@example.com (London) or firstname.lastname@example.org (NYC) to obtain a Return Authorisation Number.
6.4 You are responsible for any return shipping costs. Simone Rocha is not responsible for return shipping costs nor duty reimbursement in the case of international purchases. Please ship the return via a trackable method and hold onto a valid proof of postage until you receive your refund. For EU and International returns, please clearly mark your package and commercial invoice as ‘Returned Goods’ to avoid delays at Customs.
6.5 Your merchandise will be deemed returned within 14 days if you send it within such time. However, your exercise of this return option is preconditioned upon you having worn/tried on the merchandise only as you would have in a shop, and upon the merchandise being returned in full in its original condition, intact and undamaged, and in its original packaging and with the original tags still attached. Until the period for exercising the statutory right of revocation expires, the statutory provisions governing this right shall apply exclusively. The option to return merchandise does not limit your statutory warranty rights, to which you remain entitled without qualification. The option to return merchandise does not apply to gift vouchers.
6.6 The voluntary 14 days return right does not exist for contracts in respect of sealed goods which have been unsealed after delivery and which are not suitable for return due to hygienic reasons.
6.7 Any return parcels will need to be sent to the store address you have obtained your Return Authorisation Number from:
London Flagship Store
FAO Simone Rocha Returns
93 Mount Street
London W1K 2SY
New York City Flagship Store
FAO Simone Rocha Returns
71 Wooster St
New York NY 10012
Any refunds are paid automatically to the account you used for payment. For payments on account and advance payment by funds transfer, the refund will be sent to the account from which the payment was made. If you paid by google pay, apple pay or credit card, the refund will be sent to your google pay, apple pay or credit card. If you used a gift voucher for your purchase, we will credit the relevant amount to your gift voucher account. Please note we retain the right to deny refunds where the merchandise returned does not meet our return policy set out in clause 6.
8. Customer Care
For customer care and support, please contact:
London Flagship Store at email@example.com / T: +44 (0)20 7629 6317
New York City Flagship Store at firstname.lastname@example.org / T: +1 646 810 475
9. Statutory liability for defects and further information
9.1 The relevant statutory provisions govern our liability for defects. Should you have any issues or wish to make a complaint directly you may contact us as per clause 9 above.
9.2 These T&Cs can be viewed at www.simonerocha.com. You can also print or save this document by selecting the usual commands in your web browser (usually File -> Save as). You can also download and archive this document as a PDF by clicking here. To open the PDF file, you will need Adobe Reader, which you can download for free at www.adobe.de, or a similar PDF viewer.
9.3 You can also easily archive your order details by either downloading the T&Cs and using the appropriate commands in your browser to save the order summary appearing on the last page of the online shop ordering process, or by waiting to receive the automatic order confirmation which we also send to your nominated e-mail address upon completion of your order. The order confirmation e-mail includes your order details and our T&Cs and can be easily printed out or saved with your e-mail programme.